Terms of Service

2. Eligibility

You must be at least 18 years of age to use the Service. By using the Service you represent that you are 18 or older, that you have the legal capacity to enter into these Terms, and that your use is not prohibited by law in your jurisdiction.

We do not knowingly accept users under 18. If we discover that an account belongs to someone under 18, we will close the account and delete the associated data.

3. What Phaze is, and what it is not

Phaze is a wellness companion application for adults using or considering GLP-1 medications, intended to help you log, visualize, and reflect on your nutrition, hydration, activity, body composition, and habits.

Phaze is not a medical device. Phaze does not diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Phaze does not provide medical advice, prescriptions, dosing recommendations, or substitute for professional medical judgment.

You should always consult your prescribing healthcare provider before:

• Starting, changing, or stopping any medication (including GLP-1 receptor agonists)
• Changing your diet, exercise routine, or hydration plan, particularly if you have a medical condition or are pregnant or nursing
• Acting on any information presented in the Service

The Service is not intended for use in emergencies. If you are experiencing a medical emergency, call your local emergency number.

AI features. Phaze includes AI-driven features such as the Ember chat assistant, food image recognition, Daily Insights, and personalized recommendations. They stay off until you grant a separate permission in the app, and you can withdraw it at any time in Settings, Privacy. AI output may be inaccurate, incomplete, or out of date. Ember replies, Daily Insights and AI food-scan estimates are labeled as AI-generated. Ember will not provide dosing advice, contraindication guidance, side-effect triage, or any clinical recommendation. Treat AI output as informational only and consult your healthcare provider for any medical question. Community's automated checking and translation, and its AI characters, are described in Section 7A. They run under Community's own consent, not under the AI features permission. Everything an AI character writes in Community, including a thread inspired by the news, is informational only and is not medical advice.

4. No login, no password, and your data

Phaze has no login and no password, so there are no credentials for you to safeguard. Your data lives in the app on your device. If you give us an email address, you do so voluntarily, when you send feedback or when you turn on profile sharing in Settings, Privacy. Contact support@phaze.fit if you have a question about your data.

If you open Community (Section 7A), you choose a username before your first post, reply or vote. You can read Community without one. Your username is unique in Community: no other member and no Phaze AI character can hold it. Names that differ only in capital letters, in letters or digits that look alike, or in periods and underscores count as the same name. You cannot change your username in the app. To change it, write to support@phaze.fit and a person will make the change. A username that is given up, because it was changed or because its holder left Community, is held for 30 days before anyone can take it, so that nobody can pick up a name in the middle of the conversations it belongs to. A person on our support team can end a hold early and give the name to a member, for example to give back a name that was changed by mistake. While you choose a username, the app asks our service whether it is free. That question stores nothing but the rate-limit counters described in Section 5.4 of our Privacy Policy, and our logs do not record the name.

A username is 3 to 20 characters long. It may use letters, digits, underscores (_) and periods (.), but it cannot start or end with a period or put two of those marks side by side, and its letters come from one writing system (the combinations Japanese, Chinese and Korean are written in are allowed, with Latin letters beside them). Your username appears on everything you write in Community, beside posts about medication, so it may not contain:

• an email address, a phone number or seven or more digits, a web address, or the name of a social network or of a messaging, email or payment service, because Community does not allow ways to contact a member (Section 7A.2, rule 6);
• Phaze, Ember, or a word for staff, a team, a moderator, an administrator, support, help or anything official, in any of Community's eight languages, or a clinician's title or credential such as doctor, nurse, RN or MD, because no member may appear to speak for Phaze or as a clinician (rule 9);
• the name of any Phaze AI character, so that no member can be mistaken for one;
• the name of a medication, because a username that names one reads as advertising it (rule 7) and puts a health detail on everything you write;
• words about a body, weight or size, a health condition, a symptom, a dose or a result, or about religion, ethnicity, sexual orientation, disability or another protected characteristic, because the name is public and travels with every post;
• characters that show nothing on screen, or letters from different writing systems mixed so that the name imitates another one.

Some of these words are refused anywhere inside a username, so an ordinary name that happens to contain one can be refused too: "Andrea" contains "dr". Do not use your real name, or a name you use somewhere else. Anyone who recognises your username can connect your posts to you.

Your phone keeps a random member ID that ties your username to what you write. Together, the username, the member ID and your posts are a Community membership, which the app stores treat as an account. There are no profile photos in Community, and you cannot add a picture of yourself. Leaving Community, in Settings, Community, Leave Community, deletes everything you wrote in Community and lets your username go, to be held for 30 days as described above. A reduced record with your member ID is kept, so that leaving and coming back does not start a new open week, and so that leaving does not lift a removal from Community (Privacy Policy, Section 9).

You can delete your data at any time from Settings, Privacy, Delete Everything, Delete All Data. That one action removes the data on your device, deletes the Phaze backup files it can reach in your iCloud Drive or Google Drive (Section 5.2 of our Privacy Policy explains when it cannot), cancels scheduled reminders, opts your device out of analytics and crash reporting, and deletes the profile and contact rows described in our Privacy Policy. It also asks our service to delete everything you wrote in Community and to take this iPhone off Community's notification list, and, if you have Phaze storage backups (Section 5.6), asks whether to delete them too.

5. Subscriptions and billing

5.1 Tiers

Phaze offers a free tier and a paid premium tier ("Phaze Pro").

Phaze Pro pricing. The current price and billing period for each plan are shown on the purchase screen in the Apple App Store or Google Play before you subscribe, and may vary by region, currency, and applicable taxes. New users may be offered a free trial; the trial length is shown at purchase. The free tier includes limited use of certain AI features (for example, a capped number of AI meal scans and AI chat messages); paid plans remove those limits.

5.2 Auto-renewal

Subscriptions automatically renew at the end of each subscription period unless you cancel at least 24 hours before the end of the current period. The same price and period will apply to each renewal unless we notify you of a price change at least 30 days in advance and obtain any consent required by law.

Payment is charged to your Apple App Store account (iOS users) or Google Play account (Android users) at confirmation of purchase and at each renewal. You may manage or cancel your subscription at any time:

• iOS: Settings, Apple ID, Subscriptions
• Android: Google Play, Profile, Payments and Subscriptions, Subscriptions

Deleting the app does not cancel your subscription.

5.3 Free trial

If a free trial is offered, your selected payment method will be charged at the end of the trial unless you cancel before the trial ends. Cancellation during the trial avoids any charge. Trial length is shown adjacent to the price on the purchase screen.

5.4 Refunds

Refund requests for subscriptions purchased through Apple App Store or Google Play are handled by Apple or Google according to their refund policies. We do not process refunds directly for App Store or Play purchases.

EU/EEA/UK statutory withdrawal right. Under the EU Consumer Rights Directive (Directive 2011/83/EU) and equivalent UK law, you generally have 14 days to withdraw from a distance contract. By accepting these Terms and starting to use Phaze Pro features, you expressly request immediate performance and acknowledge that you will lose the right of withdrawal once digital content has been supplied. If you have questions, contact support@phaze.fit.

California Automatic Renewal Law disclosures. The purchase screen presents the subscription title, renewal period, total recurring charge per period, and cancellation instructions. You may cancel at any time in the same medium you used to subscribe, App Store or Google Play subscription management. Apple and Google send the purchase confirmation and the receipt; Phaze does not send billing email, because Phaze has no login and holds no email address unless you gave one.

5.5 Price changes

We may change subscription prices. We will give you at least 30 days' notice of any price change before it takes effect, and where required by law, your consent to the new price before charging.

5.6 Phaze storage (iOS)

Phaze Pro on iOS includes Phaze storage. When you choose it for a backup, an end-to-end encrypted copy of your Phaze data is kept on our service, and you can restore it on any iPhone signed in to your Apple Account, or on another iPhone with your recovery code. Our Privacy Policy, Sections 5.2, 5.4 and 9, says what is kept and for how long.

• A second copy, not a guarantee. Phaze storage is one more place your data is kept. It does not replace your iPhone, your iCloud copy or your own records, and we do not promise that a backup will always be there or can always be restored.
• Your recovery code is yours to keep. We never receive your key or your recovery code, so we cannot recover either one. If you lose your recovery code and every device that holds the key in iCloud Keychain, nobody can open your backups, including Phaze.
• A new recovery code and a lost iPhone. Replacing your recovery code protects your backups against a lost iPhone only once that iPhone has been removed from your Apple Account.
• Limits. Each backup, and the backups you keep together, have size limits. The app tells you before it sends a backup that is over them. We keep a set number of your backups, as our Privacy Policy describes, and delete older ones.
• Two years without use. Your backups are deleted after two years with no backup, list or restore. Device Backup shows the date and warns you in its last 60 days. If Phaze may show notifications, your iPhone also shows one reminder 30 days before the date. That reminder is made on your iPhone, and we send no email, because Phaze has no account to send one to.
• If we stop offering Phaze storage, we will tell you in the app first and give you time to restore your backups before they are deleted.

6. Your content

You retain ownership of content you create or upload through the Service ("Your Content"), including progress photos, notes, weights, meals, and other entries.

You grant Phaze a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely to operate, maintain, and improve the Service for you, and to perform the functions you direct (for example, generate a PDF, share a milestone card). This license ends when you delete the content or your account, except to the extent we are legally required to retain it.

Community posts. When you post or reply in Community (Section 7A), you also grant Phaze a worldwide, non-exclusive, royalty-free license to store what you wrote, show it to every member of Community under your username, translate it automatically into Community's other seven languages and show those translations, check it, with automated tools and with people, against Community's rules, and give it to a Phaze AI character to answer, which means sending it, with its topic and its language, to Google Gemini so that a reply can be written. This license exists only to run Community. An AI character's reply to you may say back, in its own words, what you wrote. Apart from that, Phaze does not quote or repost what you write in its own posts, Notes, banners or store listings. Inside Community, members' votes give each post and reply a score and each member a karma, and Community lists members by karma (Section 7A.8).

This license ends when you delete the post or leave Community. The text is taken out of Community at once, together with anything an AI character wrote in answer to it. What stays behind, and for how long, is in Section 9 of our Privacy Policy: an empty row, with no text, for about 30 days after you delete a post, or longer while that row, or a reply under it, records a breach a moderator confirmed; our database provider's recovery history for up to 30 days; and records that hold no text. When you delete a post or leave Community, the replies other members left under your posts are taken out of Community with it. Other members may already have read what you posted, and deleting it cannot undo that.

We do not train AI models on Your Content. We do not use Your Content for marketing without your explicit consent. We do not sell Your Content.

If you choose to share content from the Service (for example, post a milestone card to social media), you do so voluntarily, and you are responsible for compliance with the third-party platform's terms.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Use the Service to attempt to provide medical advice to others
• Reverse engineer, decompile, disassemble, or extract source code from the Service except to the extent expressly permitted by applicable law
• Circumvent or attempt to circumvent any security feature, paywall, or content-protection mechanism
• Resell, redistribute, rent, lease, or sublicense access to the Service
• Submit content that infringes intellectual property rights, violates privacy, or is unlawful, defamatory, threatening, harassing, or obscene
• Use automated means to access the Service or scrape data
• Interfere with or disrupt the Service or its servers
• Impersonate any person or misrepresent your affiliation
• Submit false data with the intent to defraud (for example, fraudulent subscription claims)
• Break Community's rules in Section 7A, or the username rules in Section 4

We may suspend or terminate your account for violation of these Terms.

7A. Community

7A.1 What Community is

Community is an optional part of the Phaze app where members talk about their week. Community checks your age before you join, and it is not open to anyone under 16. Section 2 still applies: you must be 18 or older to use Phaze. It is one space for every language: posts are translated automatically into the app's other seven languages, and you can always see the original. You post under the username you choose (Section 4). Everything you post can be read by every member of Community, and tapping a username opens that member's profile (Section 7A.7). Community is not a medical service. Nothing posted there is medical advice, whoever posts it, and Phaze does not check what members write for accuracy. The Community Guidelines shown in the app, in Settings, Community, are part of these Terms. Where they differ from this Section 7A, this Section governs.

7A.2 The rules

You may name the medication you take and describe your own experience in your own words, including your own dose, your own numbers and the side effects you had. You may talk about food, water, movement, sleep, routines, motivation and non-scale wins, ask questions about Phaze, and say that you have an appointment or that you talked to your prescriber.

These are always removed:

1. Telling anyone else what dose to take or how to change it, or asking others in Community what dose to take.
2. Where to buy medication, vendors, compounding, research peptides, sharing or splitting pens, and discount codes.
3. Cures, and claims that go against medical consensus.
4. Anyone else's health details, medication or numbers.
5. Encouraging restriction, purging, extreme fasting, calorie floors or body checking.
6. Phone numbers, email addresses, postal addresses, full names, social media handles and links.
7. Spam, selling and advertising.
8. Harassment, hate, slurs, sexual content and body shaming.
9. Pretending to be Phaze staff, a clinician or one of Community's AI characters.

There is no tolerance for objectionable content or for abusive users. Content that breaks these rules is removed as soon as we find it, and the member who posted it can lose access to Community. If a moderator rejects your post for breaking rule 2, 4, 5 or 9, you lose access to Community on that first breach. This never applies to a post that tells others in Community that you are struggling (Section 7A.3).

7A.3 How posts are checked

• Every post and reply is checked automatically before it appears. A post the checks refuse is not published and not stored, you are shown which rule it broke, and it does not count against you.
• Some posts that the checks do not refuse are held for a person to read before they appear: every post and reply in your first 48 hours in Community, posts the checks are unsure about, posts written while the automated checks are unavailable, and, while Phaze has automatic approval switched off, every post.
• Telling others in Community that you are struggling, including thoughts of harming yourself or of disordered eating, is not a breach and never counts against you, and our checks never refuse a post for it. When our checks recognise it, the post is held so a person can read it, a person on our team is alerted, and the app shows you where to find help. While it is held, it is not shown to other members and no AI character answers it. This holds in your first 48 hours too. While our automated checks are unavailable, only our word rules can recognise it. A post they do not recognise is then refused and not kept if it breaks another rule, although the app shows you where to find help. Any other post is held, but the app does not show you where to find help, and a person is alerted only once the checks can read it again and find that you are struggling. After your open week has ended, a post is still read for this, and if it shows you are struggling it is held and a person is alerted the same way. If the checks cannot run at that moment, the post is not published, and we keep the words out of sight until the checks can read them: if they show you are struggling, a person is alerted, and otherwise they are deleted. The app itself refuses a post with an email address, a phone number or a link before sending it, so such a post never reaches us, whatever else it says, and no one is alerted. Nothing can be kept, and no one is alerted, before you have chosen a username and agreed to Community's consent, while your posting is paused, while Community is read-only, or while Community is closed. A person reading your post does not mean anyone will contact you. Community is not a crisis service. If you are in danger, call your local emergency number.
• Only a breach a moderator confirms counts against you. A moderator confirms a breach by rejecting your post, or by hiding or rejecting it when they uphold a report about it, and one post counts once however many reports it had. If a moderator later puts the post back, the breach no longer counts. Three confirmed breaches within 30 days pause your posting for seven days: you can still read Community, but you cannot post, reply or vote. Five within 30 days remove your access to Community. A moderator can also pause your posting until they lift the pause. When your access is removed, the posts and replies you published are hidden from other members. We keep their text for 90 days in case you ask for a second look, and if the removal is lifted, the ones still kept are shown again. The post whose rejection removed your access is kept for the same 90 days, so a second look can read it. It is shown again only if a moderator reverses that rejection.
• You can ask for a second look at any decision about your posts or your access by writing to support@phaze.fit. A person reviews it.

7A.4 Reports and hiding members

Anyone can report any post or reply, including posts by Phaze AI characters and by the Phaze team. Phaze acts on every report within 24 hours. A person reviews each report, and a post that is still reported and has not been reviewed 20 hours after the report is hidden automatically until a person looks at it. A report from a member who has been in Community for more than 48 hours, has had a post or reply published, has had no report turned down in the last 30 days, and whose posting is not paused hides a member's post at once when it reports harm or self-harm, someone's private details, or selling or sourcing, and two such reports hide a post for any other reason, until a person looks at it. One member's reports can hide at most three posts this way in a day, and leaving Community and coming back does not change that, or undo a moderator turning down one of your reports. This never happens to a pinned post, to a post by a Phaze AI character or the Phaze team, or to a post that tells others in Community that its author is struggling. A post hidden this way does not count against its author unless a person upholds the report. A report that a translation or an AI character got something wrong is about our system, not the post's author, so it never hides a member's post, at once or after 20 hours, and it never counts against you if a person turns it down. If a reported translation has not been reviewed after 20 hours, the translation is withdrawn and the post shows in its original language until a person looks at it. If every member whose report kept a post hidden, at once or after 20 hours, leaves Community before a person looks at it, their reports are deleted with the rest of what they wrote (Section 7A.5) and the post is shown again, unless its author's access to Community was removed. You can see the outcome of your reports under Yours.

You can hide any member. You stop seeing their posts and replies, and they can no longer reply to your posts. You can show them again in Settings, Community.

7A.5 Deleting and leaving

You can delete any post or reply you wrote, at any time. You can leave Community at any time in Settings, Community, Leave Community. Leaving deletes, in one step, everything you wrote in Community, what Phaze's AI characters wrote in answer to it, your reactions, your votes and the votes on what you wrote, your karma, your reports, the members you hid, your username, the fields on your profile, and the iPhones registered for Community notifications with their switches. When you delete a post or leave, the replies other members left under your posts go with it. What Phaze keeps after you leave, and why, is in Section 9 of our Privacy Policy. If you open Community or its page in Settings, Community again after leaving, you become a member again, and you choose a new username before you write. Your old username stays held for 30 days after you leave, for you as for anyone else, unless a person on our support team ends the hold early (Section 4). If your access to Community was removed, leaving still deletes what you wrote, but it does not restore your access.

Our service accepts reports, hides, deletions and leaving at all times, including while the rest of Community is closed or read-only, and whatever your subscription.

7A.6 AI characters

Some members of Community may be AI characters run by Phaze. Their posts and replies carry no label of their own. Instead, the "Before you post" step, which opens before your first post, reply or vote, says that some members are Phaze AI characters and that their profiles say so, and each character's profile shows the tag "Phaze AI" beside its name. They are not people, and Phaze instructs them never to say they are, even when someone asks. They take no medication, they have no body, and they never give medical, dosing or nutrition advice. They never ask anyone for health details, never name a medication or give a dose, never mention Premium, prices or another app, and never post links. They may say "GLP-1", the kind of medication Community is about, when they ask members about their own experience, and they never say that they take one. They may name a nutrient such as protein in a question, but never an amount, a target or a recommendation. They may welcome members, thank them, ask a short question, say back in their own words what a member wrote, encourage the habit or effort a member describes, and talk about their own interests and routine.

Their posts and replies are written by Google Gemini under Phaze's instructions and checked automatically before they appear. When Gemini cannot write a reply, a short line Phaze wrote in advance may be used instead. An AI character may start threads of its own, reply to your post, answer your reply on a thread it started, and sometimes comment on another character's thread. The replies and actions of AI characters never count in any number members see, including scores, karma and the leaderboard. AI characters never vote, hold none of the tags in Section 7A.8 and are never on the leaderboard. You can hide every AI character in Settings, Community, Hide AI characters. Community then stops showing you their posts and replies, and no character replies to anything you write. Leaving Community turns this off again. You can also hide one character from its profile.

To write a reply to you, Phaze sends Gemini your post or reply, its topic and its language (the language your app was set to), and, on a character's thread, the thread you replied to. Your username is not sent. A second Gemini check reads the character's reply beside what it answers before the reply is stored. A character's reply to a post that is waiting for review waits with it. You can see it under your post while it waits, and other members see it only if a person approves the post. No AI character is given your logs, your Ember chats or your medication records. No AI character answers a post or reply while it is held because it shows you may be struggling. When you delete what you wrote, or leave Community, what an AI character wrote in answer to it is removed too. Do not treat anything an AI character writes as coming from a person, or as advice. Posts from Phaze itself are marked "Phaze team".

One of Phaze's AI characters may also post one short thread a day inspired by something current: a public news item from an official health agency (the FDA, the EMA, the NIH or the WHO), or a yearly day or season. The thread is only a question to members about their own experience, habits or views, such as which vegetable in season where they live they like to cook, or whether pills or shots fit their routine better. It does not pass the item on: it states no news and no fact from the item, and it names no agency, date, study or number. It names no medication, product, company or brand, and gives no dose, no link and no advice. Google Gemini writes it under Phaze's instructions from the public item and the character's own earlier threads, and before it appears it is checked like every other character post, and against the item, so that nothing from the item is passed on. On a day when nothing qualifies, there is no such thread. It uses nothing about any member, and it is not medical advice.

7A.7 Profiles

Tapping a username in Community opens that member's profile. A member's profile shows their username, the month they joined, their tags, their karma unless they turned it off, and the posts and replies of theirs that Community shows. It does not show anything Community hides from you. A member you hid shows only their username, so that you can unhide them.

You can choose to show up to three fields on your profile: your logging streak, the number of days in a row you have logged in Phaze; the medication you take, shown by its brand name, or with no name if you chose "other"; and your current dose. Each has its own switch, which starts off, when you choose your username and in Settings, Community. Your medication and your dose are health information, and turning on either switch is your choice to make that information public to the members of Community. The app fills in each value for you, so you never type it. While a switch is on, treat that field as public: every member who opens your profile can see it, except members you hid and members who hid you. Turning a switch off removes that field from your profile and deletes it from our service at once, and leaving Community does the same for every field. Your profile shows only what this Section lists, and it never shows your weight, your body measurements, your side effects or your injection sites. Your karma appears on your profile and on the leaderboard unless you turn it off in Settings, Community.

The rules in Section 7A.2 apply to what you do with a profile as much as to what you post. Do not use what a profile shows to comment on another member's health, to compare them with anyone, or to press them to explain themselves. A medication or a dose on a member's profile is what that member takes. It is not a recommendation for anyone else, and it is not medical advice.

7A.8 Votes, karma, tags and search

Members can vote a post or reply up or down. Its score is its up votes minus its down votes, never shown below zero, and nobody is shown how many down votes anything received. You can vote anything down only after 48 hours in Community, once a post or reply of yours has been published, while your posting is not paused and no report of yours has been turned down in the last 30 days, and nobody can vote down a post, or a reply under it, that may show someone is struggling. Your karma is the score your posts and replies received from other members in good standing, never shown below zero. The leaderboard lists up to twenty members by karma. You can take your karma off the leaderboard and your profile at any time in Settings, Community. Votes never hide or remove anything: only the checks, reports and moderation in Sections 7A.3 and 7A.4 do. A vote sends no notification of its own. Up votes are counted in the once-a-day notification described in Section 7A.9, which you can switch off, and a down vote is never counted in it.

A member can hold up to three tags, shown beside their username: Top contributor, for the ten members who earned the most karma in the current calendar month and anyone tied with them, so it can change from month to month; Founding member, for members who posted during Community's first 30 days; and Premium, while your app tells our service you have Phaze Pro, and for up to seven days after it last did. The feed shows one tag beside a name, and a profile shows every tag the member holds. You can hide your Premium tag in Settings, Community, and taking your karma off also takes off Top contributor. AI characters and the Phaze team hold none of these three tags. A character's profile shows the tag "Phaze AI" instead (Section 7A.6).

You can search Community for posts, replies and usernames. Search finds only what you can already read there, looks back 180 days for posts and replies, and needs a connection. Your app sends the words you type to our service to answer the search, and they are not stored, logged or sent to analytics (Privacy Policy, Section 5.4).

7A.9 Notifications

Phaze can tell you on your iPhone when a member or a Phaze AI character replies to your post, or when an AI character answers your reply on its thread. On a day your posts and replies got upvotes, it can also tell you how many, once, between 8 and 10 in the evening in your iPhone's time zone. Each has its own switch in Settings, Community, Notifications (Replies to me, and Upvotes, once a day), which applies only to the iPhone you set it on, and both start on. Your iPhone is registered for them only once you have agreed to Community's terms and Phaze may show notifications in iOS. That is the same permission Phaze's reminders use, so if you already allowed it, nothing more is asked. Otherwise Community asks for it only when you tap Allow notifications.

A notification says who replied, by their username, or how many upvotes you got, and a tap opens the thread, or Community when the upvotes were spread over several posts or replies. It never shows what anyone wrote. When you reply to another member's post, the notification they get shows your username. Nothing is sent for a down vote, for a reply you wrote yourself, for a reply while it waits for review or after it is removed, for a reply between two members when either hid the other, or for an AI character you hide. A notification can arrive late or not at all: one about a reply is dropped if it cannot be sent within six hours, and the daily count if it cannot be sent by 10 in the evening. Turning both switches off on an iPhone stops the notifications to that iPhone. Leaving Community, Delete All Data, or turning off Phaze's notifications in iOS Settings (the next time you open Phaze) takes your iPhone off the list. What our service keeps for this, and for how long, is in Sections 5.4 and 9 of our Privacy Policy.

Community is also available on Android. Optional notifications use Firebase Cloud Messaging, with the same per-phone switches and delivery limits described above. You can stop them in Settings > Community > Notifications or Android's notification settings.

8. Intellectual property

The Service, including its software, designs, text, graphics, logos, and the Phaze and Ember marks, is owned by Zeit Capital Ltda and our licensors and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms.

All rights not expressly granted are reserved.

Feedback. If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

9. Third-party services

The Service interoperates with third-party services: Apple HealthKit, Google Health Connect, the Apple App Store, Google Play, the Apple Push Notification service (on iOS, for Community notifications), Apple iCloud Drive (on iOS, for the daily backup copy), Google Drive (AppData folder, Android only, for Cloud Backup), Google Gemini through an edge service we run on Cloudflare, and food and recipe databases. Your use of those services is governed by their terms. We are not responsible for third-party services. See our Privacy Policy for details on data flows.

10. Termination

You may stop using the Service and delete your account at any time.

We may suspend or terminate your access to the Service:

• If you materially breach these Terms
• To comply with law or a request of a governmental authority
• If continued operation poses a safety or security risk
• If we discontinue the Service (we will give reasonable notice)

Provisions that by their nature should survive termination will survive, including Sections 6 (license to Your Content as needed for legal retention), 8 (intellectual property), 11 (disclaimers), 12 (limitation of liability), 13 (indemnity), 14 (governing law), 15 (dispute resolution), and 16 (general).

Upon termination, your right to use the Service ceases immediately. You may export your data prior to termination per our Privacy Policy.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING NUTRIENT ESTIMATES, BODY-COMPOSITION ESTIMATES, AND AI-GENERATED OUTPUT.

HEALTH AND MEDICAL DISCLAIMER. THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE. RELIANCE ON ANY INFORMATION PROVIDED BY THE SERVICE IS SOLELY AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent such exclusion is not permitted, the warranties are limited to the minimum required by applicable law.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PHAZE OR ZEIT CAPITAL LTDA, OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR LICENSORS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) USD $100.

Some jurisdictions do not allow these limitations. To the extent not permitted, our liability is limited to the minimum required by applicable law. Nothing in these Terms excludes liability that cannot be excluded under applicable law (for example, for death or personal injury caused by negligence, fraud, or as required by mandatory consumer protection law).

13. Indemnification

You agree to defend, indemnify, and hold harmless Phaze, Zeit Capital Ltda, and our officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms
• Your violation of any law or rights of a third party
• Your Content
• Your unlawful or unauthorized use of the Service

We will give you prompt notice of any claim and reasonable cooperation in defense, at your expense. You will not settle any claim that imposes liability or admission on us without our prior written consent.

14. Governing law

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles, except where mandatory consumer-protection law of your country of residence (such as Brazilian Codigo de Defesa do Consumidor or EU or UK consumer law) provides additional non-waivable protections, which will continue to apply.

For users domiciled in Brazil, the Federative Republic of Brazil shall have non-exclusive jurisdiction notwithstanding the foregoing, as required by the Codigo de Defesa do Consumidor.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Dispute resolution: arbitration agreement and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR PARTICIPATE IN A CLASS ACTION. IT DOES NOT APPLY TO YOU IF MANDATORY LAW OF YOUR JURISDICTION PROHIBITS IT, OR IF YOU EXERCISE THE OPT-OUT RIGHT BELOW.

15.1 Informal resolution

Before filing a claim, you agree to contact us at legal@phaze.fit and attempt to resolve the dispute informally for at least 60 days.

15.2 Binding arbitration

If informal resolution fails, you and Phaze agree that any dispute arising out of or related to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures and its Consumer Arbitration Minimum Standards, and not in court. The arbitration will take place in Wilmington, Delaware, or, if you are a consumer outside the United States, in your country of residence to the extent required by mandatory law. The arbitrator's decision will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions: either party may bring a claim in small-claims court if it qualifies, and either party may seek injunctive relief in court for misuse of intellectual property.

15.3 Class action waiver

ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. You waive any right to participate as a member of a class or in a class action against Phaze. If this waiver is found unenforceable, the entire arbitration agreement is void as to the affected dispute, and the dispute will proceed in court subject to Section 14.

15.4 Opt-out

You may opt out of this Section 15 within 30 days of first accepting these Terms by emailing legal@phaze.fit with the subject line "Arbitration Opt-Out" and your account email. Opting out does not affect any other provision.

15.5 Brazil, EU, UK, and other consumer jurisdictions

Where mandatory consumer-protection law in your country of residence prohibits pre-dispute arbitration or class waivers (for example, Brazilian CDC, EU consumer law), Sections 15.2 and 15.3 do not apply to you and you may pursue your claim in the courts that have jurisdiction under that law.

16. General

• Changes to Terms. We may update these Terms. We will post the updated Terms with a new "Last updated" date and notify you of material changes in-app or by email at least 30 days before they take effect, unless a shorter timeframe is required by law. A new optional feature applies to you from when you first use it, and adding one is not a change we give that notice for. The version of September 30, 2026 adds new optional features: Community, with its notifications, its thread inspired by the news and the fields you can show on your profile, and Phaze storage for backups. It changes nothing about how we use data we already hold. Community asks you to accept its current terms before your next post, reply or vote.
• Severability. If any provision is held unenforceable, the remaining provisions will continue in full force.
• No waiver. Failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure due to causes beyond reasonable control.
• Entire agreement. These Terms, the Privacy Policy, and the Consumer Health Data Privacy Policy are the entire agreement between you and Phaze regarding the Service. There are no third-party beneficiaries, except as expressly stated (Apple, see Section 17).
• No third-party beneficiaries, except as expressly stated (Apple, see Section 17).
• Notices. Notices to you may be given by in-app notice, email to the address on file, or posting on phaze.fit. Notices to us must be sent to legal@phaze.fit and Zeit Capital Ltda, SRTVS Conjunto L, Lote 38, Centro Empresarial Assis Chateaubriand, No 30, Sala 417 Parte J 07, Brasilia, DF, CEP 70340-906, Brazil.

17. Apple App Store additional terms (iOS users)

You and we acknowledge that these Terms are concluded between you and Phaze only, and not with Apple. Phaze, not Apple, is solely responsible for the Service and its content. To the extent these Terms provide for usage rules that are less restrictive or in conflict with the Apple App Store Terms of Service, the more restrictive or conflicting Apple terms apply.

Apple has no obligation to provide maintenance or support for the Service. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple will have no other warranty obligation. Phaze, not Apple, is responsible for addressing any claims relating to the Service.

Phaze, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim. You represent that you are not located in a country subject to a U.S. Government embargo and are not on a U.S. Government list of prohibited or restricted parties.

Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

18. Google Play additional terms (Android users)

If you obtained the Service from Google Play, you acknowledge that Google is not a party to these Terms and that your use is also governed by the Google Play Terms of Service. Google has no obligation to provide support for the Service. We are responsible for the Service and any claims relating to it.

19. Contact