Support
How can we help?
Find answers below or reach out directly. We typically respond within 24 hours.
Email Us
Usually responds within 24 hours
Browse by topic
Getting Started
How to set up your profile, log your first meal, and start tracking habits.
Account & Billing
Manage your subscription, upgrade to Pro, or cancel anytime.
Privacy & Data
Learn how we protect your health data and your rights as a user.
Feature Requests
Have an idea that would make Phaze better? We'd love to hear it.
Common questions
What happened to Community in the app?
It closed on October 28, 2026, and the Phaze community moved to Discord. In Phaze, open Settings and tap Phaze on Discord, under Community. When the room closed, every post, reply and vote in it, and every medication, dose or streak a member showed on their profile, was deleted from Phaze's servers. There is nothing left for you to delete.
Can I export my data?
Yes. In the app, open Settings, then Privacy & Data, then Export Data. You get a JSON file of your logs. Medication, doses and side effects are left out of exports for security; your encrypted backup keeps them.
How do I cancel my Pro subscription?
Cancel in the store where you subscribed. On iPhone, open Settings, tap your name, then Subscriptions and Phaze. On Android, open Subscriptions in Google Play and select Phaze. Tap Cancel subscription. Deleting the app does not cancel it.
Is Phaze available on Android?
Yes. Phaze is on Google Play. Android includes Estimated Levels, dose reminders, meal logging, Ember, labs, progress photos and widgets. Medical fields are encrypted on your device. Apple Watch and Apple Health sync are iPhone features.
Does Phaze replace my doctor's advice?
No. Phaze is a wellness companion, not a medical device. Always consult your healthcare provider for medical decisions.
Still need help? Send us an email and we'll get back to you.