Support
How can we help?
Find answers below or reach out directly. We typically respond within 24 hours.
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Getting Started
How to set up your profile, log your first meal, and start tracking habits.
Account & Billing
Manage your subscription, upgrade to Pro, or cancel anytime.
Privacy & Data
Learn how we protect your health data and your rights as a user.
Feature Requests
Have an idea that would make Phaze better? We'd love to hear it.
Common questions
How do I leave Community and delete my posts?
In the app, open Settings, then Community, then Leave Community. Your posts, replies, votes and username are deleted from Phaze's servers, and this cannot be undone. Delete All Data, under Settings then Privacy & Data, leaves Community too.
Can I export my data?
Yes. In the app, open Settings, then Privacy & Data, then Export Data. You get a JSON file of your logs. Medication, doses and side effects are left out of exports for security; your encrypted backup keeps them.
How do I cancel my Pro subscription?
Cancel in the store where you subscribed. On iPhone, open Settings, tap your name, then Subscriptions and Phaze. On Android, open Subscriptions in Google Play and select Phaze. Tap Cancel subscription. Deleting the app does not cancel it.
Is Phaze available on Android?
Yes. Phaze is on Google Play. Android includes Estimated Levels, dose reminders, meal logging, Ember, labs, progress photos, widgets and Community. Medical fields are encrypted on your device. Apple Watch and Apple Health sync are iPhone features.
Does Phaze replace my doctor's advice?
No. Phaze is a wellness companion, not a medical device. Always consult your healthcare provider for medical decisions.
Still need help? Send us an email and we'll get back to you.